The agreement that governs use of the Kairo platform and this website.
These Terms of Service ("Terms") form a binding agreement between PiirZ Digital Limited, a company registered in Malta ("Kairo", "we", "us"), and the entity or individual ("Customer", "you") accessing or using the Kairo platform or this website.
By accessing the platform or submitting an order or onboarding form, you confirm that you have authority to bind the Customer and accept these Terms. If you do not accept, do not use the service.
These Terms apply to the Kairo web application, APIs, and any associated tools. Where a separate Master Services Agreement or Order Form exists between us, that document prevails over these Terms in the event of conflict.
Access to the Kairo platform is granted on a subscription basis following a signed Order Form. You are responsible for:
We may issue named user accounts or organisation-level API credentials. Credentials are non-transferable and may not be shared beyond the licensed seats.
Subject to these Terms and timely payment of fees, we grant you a limited, non-exclusive, non-sublicensable licence to access and use the Kairo platform solely for your organisation's lawful tourism-intelligence and visitor-engagement purposes, as described in your Order Form.
You must not:
You retain ownership of all content, data, and materials you upload to the platform ("Customer Content"). By uploading Customer Content, you grant us a limited licence to process and store it solely for the purpose of providing the service.
You represent that you have all necessary rights to upload Customer Content and that it does not infringe third-party intellectual property rights or violate applicable law.
We will not use Customer Content to train AI models without your explicit written consent.
All rights in the Kairo platform — including software, models, evaluation methodology, design, and documentation — remain exclusively with PiirZ Digital Limited. Nothing in these Terms transfers any ownership interest to you.
The Kairo name, wordmark, and associated visual identity are trademarks of PiirZ Digital Limited. You may not use them without our prior written consent.
The Kairo platform uses large language models to generate conversational responses. You acknowledge that:
We aim for 99.5% monthly uptime for the platform API, excluding scheduled maintenance windows communicated at least 48 hours in advance. Specific SLA commitments, if any, are set out in your Order Form.
We are not liable for downtime caused by third-party infrastructure outages, force majeure events, or actions outside our reasonable control.
Fees are as set out in the applicable Order Form. Unless otherwise agreed:
These Terms remain in effect for the duration of your subscription. Either party may terminate for material breach with 30 days written notice if the breach is not remedied in that period.
On termination, we will provide a 30-day export window during which you can download your Customer Content. After that window, we will delete your data in accordance with our Privacy Policy.
To the maximum extent permitted by law:
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.
These Terms are governed by the laws of Malta. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of Malta.
We may update these Terms from time to time. Material changes will be notified to active customers by email at least 30 days before they take effect. Continued use of the platform after that date constitutes acceptance of the revised Terms.
Questions about these Terms? Write to legal@kairo.ai